Answers to common questions about booking and managing care on CareNest.
Search for a doctor by specialty, location or insurance, open their profile, pick an open time slot and confirm. You need a free account to complete the booking.
Open your dashboard, find the appointment under Upcoming and choose Cancel. Then book a new time from the doctor's profile.
Yes. Add family members in your account and choose who the visit is for during booking.
Each profile lists accepted insurance plans. You can also filter search results by your plan.
Some providers offer telehealth. Choose Video when booking and you will join from your dashboard at the appointment time.
After a completed visit, open the doctor's profile and submit a star rating with an optional comment.
Create an account as a provider and complete your profile. New profiles are reviewed and approved by our team before appearing in search.
From your provider dashboard, set weekly hours and slot length. Patients can only book inside those windows.
Yes. Update the status of each appointment from your dashboard after the visit.
Pending means we have not finished review yet. Suspended profiles are hidden from search; contact support to resolve it.
Yes. Toggle accepting new patients in your profile settings and your listing will reflect it.
Our support team replies within one business day. This is a demo, so these contacts are placeholders.